Yup. GroHawk isn’t just feedback.

Reduce Churn Drive Referrals Ramp your CX

✓ Customisable surveys ✓ Net Promotor Score ✓ Social Referrals

Yup. GroHawk isn’t just feedback.

Reduce Churn Drive Referrals Ramp your CX

✓ Customisable surveys ✓ Net Promotor Score ✓ Social Referrals

Gather Feedback

Gather feedback from each of your customers automatically in real-time through various channels (SMS, Email, Till Reciept, QR code and more).

Retain Customers

Identify which of your customers are most likely to churn and quickly intervene and service recover, immediately after you find out they were dissatisfied.

Drive Referrals

Actively encourage brand ambassadors to become viral advocates for your brand and share their sentiment on Social (Facebook, Twitter, WhatsApp & more)

See How It Works

Gather feedback instantly! Simply upload the recipients to GroHawk and hit send…

Gather customer feedback – in real time

Our customisable surveys allow you to discover the sentiment of each of your customers painlessly. Are your customers engaged or not quite?

Gather customer feedback – in real time

Our customisable surveys allow you to discover the sentiment of each of your customers painlessly. Are your customers engaged or not quite?

Identify customers close to churning

Be alerted in real time to customers susceptible to churning allowing you to service recover.

Identify customers close to churning

Be alerted in real time to customers susceptible to churning allowing you to service recover.

Create brand ambassadors and drive referrals

Encourage your customers to become your raving fans and brand advocates – leading to social referrals.

Create brand ambassadors and drive referrals

Encourage your customers to become your raving fans and brand advocates – leading to social referrals.

Net Promoter Score Brands
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Email

You provide the email addresses and we send the survey invites direct to your recipient's inbox!

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SMS

Allow recipients to respond directly through their phone. Upload their mobile number and we will text them a link to leave you feedback!

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Web

With your custom URL you can gather feedback directly on your website! Simply drive people to the URL you choose and they can go ahead and leave you their remarks!

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Generate Links

Generate a unique survey link for each of your recipients. Great for providing a personal link to each recipient

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Till Receipt

Want to request customers to leave you feedback from your till receipt? We got you covered...

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QR Code

Let your creativity lead you! Why not add QR codes to business cards which you deliver inside products. Alternatively print these QR codes on brand packaging or in-store!

#DidYouKnow High Scoring Net Promoter companies grow on average 2x faster than their competitors. Outgrow your competition by ensuring they have an experience too compelling not to recommend! 

 By keeping track of your customer’s happiness, you can see if what you’re doing is getting results or having a negative impact. In the case of an unhappy customer, we’ll immediately notify you so that you can proactively address their concerns. Soon, your most at-risk customers will become some of your most loyal fans.

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GroHawk connects businesses with their customers all across the world

Ready To Ramp Up Your Customer Experience?

GroHawk is more than just software – with our Customer Experience Platform, you get a playbook for Customer Experience success!