Diner feedback app for

Remind your diners that they are important and supercharge your
business by tracking their feedback and reviews using GroHawk’s
restaurant feedback app.


Engage your customers at every level

Industry Tailored Surveys

GroHawk comes preloaded with survey questions tailored specifically for your industry by leading retail professionals.

Customisable Surveys

Add to core surveys with your own business specific questions which allow you to capture feedback on any aspect of your offering.

Flexible Reporting

Multiple report types can be generated in the system for accurate analysis and better understanding the behaviour of the students.

Instant Alert

Our system will automatically send an automated email and SMS to designated members of the management team whenever a significant action occurs.

Encryption & Storage

All the data (students & teachers) stored on our system is fully encrypted to protect confidentiality. All data is backed up routinely on secure servers for peace of mind when using the platform.

Seamless Social Media Integration

GroHawk is paired with all major social media networks allowing students to amplify their positive experiences at the press of a button, when it matters most.

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Communicate directly with your patients.

We know it can become very difficult for management to connect with their diners. GroHawk will bring you closer to your diners, allowing you to hear firsthand what your they have to say about you.

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Detect Hidden Issues

GroHawk increases retention rates by identifying hidden issues in your organisation. Certain issues can be tricky to detect with traditional feedback methods and can lead to rapid decreases in retention rates if not handled correctly.

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Opportunity to engender loyalty

Implementing a system which provides your diners with a true voice reminds them that you really care about their feedback and what they have to say. This allows them to build rapport and a deeper relationship with your business, in turn driving loyalty

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Reputation management

Prevent negative word of mouth from damaging your brand image by identifying unsatisfied diners and proceeding with service recovery methods.

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Connect with your patients when it matters and how they want it

Using GroHawk allows you to capture diner sentiment when it matters – immediately after their transaction with your business and by the means they prefer. This ensures any feedback left is accurate and timely. 

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Automatically funnel positive sentiments to review sites

GroHawk allows you to automatically funnel positive sentiments through to all major directory and review sites such as Facebook and Google. GroHawk’s unique widget then allows you to seamlessly publish these comments onto your business website. 

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In-between relationship management

Requesting feedback is a powerful way to stay at the forefront of your diners mind in-between visits.

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Flexible reporting anytime, anywhere

Our flexible reporting dashboard enables you to slice and dice your client sentiments how and when you want it.

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Create accountability

Our intuitive dashboard allows you to seamlessly track and delegate all responses and actions taken by your staff members, giving you peace of mind that they are being handled appropriately.

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Ready to ramp up your customer experience?

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