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Restaurant Feedback App For Visitor Customer Experience

Make your customers feel important and supercharge your business by tracking their feedback and reviews using GroHawk’s restaurant feedback app.

Deliver a stellar customer experience by capturing real-time customer feedback and making informed decisions based on the exact expectations of your customers. 

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Features of Restaurant Feedback App

GroHawk is an automated restaurant feedback system, which can be deployed at various points in the restaurant & café to attain actionable insights. How did they find the wait time? Was the food quality up to standards? How professional and accommodating were the waiting staff? 

Grow your customer base and business by deploying a restaurant feedback app to gather insights about customer experience and employee performance.

Industry Tailored Surveys

GroHawk comes preloaded with survey questions tailored specifically for your industry by leading retail professionals.

Customisable Surveys

Add to core surveys with your own business specific questions which allow you to capture feedback on any aspect of your offering..

Flexible reporting and Analytics

Multiple report types can be generated in the system for accurate analysis and better understanding of your customer behavior.

Instant Alert via E-mail and SMS

Our system will automatically send an automated email and SMS to designated members of the management team whenever a significant action occurs..

Encryption and Backup

All client data stored on our system is fully encrypted to protect client confidentiality. All data is backed up routinely on secure servers for peace of mind when using the platform.

Seamless Social Media Integration

GroHawk is paired with all major social media networks allowing clients to amplify their positive experiences at the press of a button, when it matters most.

Benefits of Using GroHawk as Restaurant Feedback App

Communicate directly with your Customers

We know it can become very difficult for management to connect with their clients. GroHawk will bring you closer to your customers, allowing you to hear firsthand what your clients have to say about you.

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Detect Hidden Issues

GroHawk increases retention rates by identifying hidden issues in your ordering. Certain issues can be tricky to detect with traditional feedback methods and can lead to rapid decreases in retention rates if not handled.

Opportunity to Engender Loyalty

Implementing a system which provides your clients with a true voice shows them that you really care about their feedback and what they have to say. Such recognition allows them to build rapport and a deeper relationship with your business, in turn driving loyalty.

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Reputation Management

Timely feedback that leads to better customer services allows your brand to keep a positive image in the market. The constant evolution of product and services gives your brand a better reputation in the eyes of the customers.

Automatically Funnel Positive Sentiments to Review Sites

GroHawk allows you to automatically funnel positive sentiments through to all major directory and review sites. GroHawk’s unique widget allows you to seamlessly publish these comments onto your business website also.

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Connect with your Customers when it matters and how they want it

Using GroHawk allows you to capture client sentiment when it matters – immediately after their transaction with your business and by the means they prefer. This ensures any feedback left is accurate as of the customer experience received. This allows the business to act and rectify the situation in a timely manner (in the case of negative feedback) or go in and request a referral or testimonial in the case of positive feedback.

Flexible Reporting Anytime Anywhere

Just as you would expect to monitor your business’ financial reporting, our flexible reporting system enables you to report on your clients sentiments how and when you want to.

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In-between Relationship Management

Our tailored built email automation systems ensure we keep you at the forefront of your client’s mind inbetween visits. Our email campaigns are architected by leading retail psychologists ensuring each correspondence has maximum impact.

Accountability

Our audit log enables you to keep track of all responses left and actions taken by your staff members, allowing you to keep track of all responses and ensure they are being handled appropriately.

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Ready To Ramp Up Your Customer Experience?

GroHawk is more than just software – with our Customer Experience Platform, you get a playbook for Customer Experience success!