NPS relevant in 2020
Is NPS Relevant in 2020? | Busting Top 3 Illusive Myths

Since its invention in 2003 by Bain & Company, the Net Promoter Score (NPS) has consistently been regarded as one of the simplest yet holistic indicators of customer loyalty. But the debate always arises, does it stand the test of time and is NPS relevant in 2020? Why Measure Customer

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