Resources | 2 min read
At such a challenging time, it is imperative that we take care of our team members and customers. How you treat your customers and team members in this time of need will live in the mind long after this crisis has passed. It is a great opportunity for you to connect, remind them that you are here identify areas where you can be of help and capture those wow moments.
We extend our gratitude to doctors, nurses, police, fire, teachers and all essential workers who are risking their own health and well-being and acting so selflessly under unprecedented circumstances cannot be understated. We all owe them our wholehearted thanks and praise. Similarly, global governments seem to be rising to the challenge and making the big, impactful decisions that will support us all through this and into the future.
We wholeheartedly believe that our collective industries will come through this period, and while working together and helping each other when times are tough, we will build a brighter, more prosperous future for us all – with our customers at the heart. Strong businesses do not die overnight and will rebound, as long as we keep our customers at the fore and adapt to delivering what they expect in this “new world”.
Here at GroHawk, our team have been and continue to work around the clock to ensure we are continuing to deliver our solution to our clients without any reduction in uptime. Our teams are accustomed to remote working, leveraging digital collaboration tools on a regular basis in the normal course of business and we’re set-up to ensure that your experience is not compromised. Our support team is here to help guide you should you have any issues or require any support at all. You may continue to log any support requests via firstname.lastname@example.org or our chatbot in the bottom right hand corner!
Here are some examples of the truly inspirational feedback our clients have been receiving during these unusual times. Delivering wow customer experience at such a challenging time will indeed live long in the heart and and minds of your customers.
Additionally, our team have been reaching out to our partners and clients and are already developing system enhancements to continue to help you retain your existing clients whilst driving referrals to bring in new ones.
Please reach out to us if we can help you with anything and above all, please look after yourself and your loved ones. We’re all in this together and we’re here for each other.