wow moment
4 Ways to Create that WOW Moment for Your Customers

Creating WOW moments is at the heart of delivering unrivalled customer experiences in 2020. But what are WOW moments? How do we deliver them and why should they be delivered?  Here, we tackle all those questions and more. Let’s get straight into it. What are WOW Moments? Everybody loves to

reduce churn
Reduce Churn and Create Raving Fans with 3 Super Tips!

What is Churn Rate? In business terms, churn refers to the customers who do not do repeat business with you. In simple terms, it means the loss of customers. When customers churn, it means they stop doing business with you. Most likely, it happens when you fail to meet customer

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