customer service channels
7 Customer Service Channels To Improve Your Customer Experience

Customer Service channels have significantly evolved over the past few decades. Today, there are a variety of ways a customer can reach out to companies and have their issues sorted within no time. In business terms, all such ways of customer interaction are known as ‘customer service channels’. Prompt and

customer service skills
9 Customer Service Skills to Improve in 2020

According to research conducted by Temkin Group, 77% of customers said that after having a positive experience with a Company, they would recommend said Company to a friend.  Customer service was largely ignored until companies realised it was a critical competitive element to differentiate themselves. A company’s growth can be

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